Frequently Asked Questions

Will debt review affect my credit record?

Yes. A debt review flag is placed on your credit profile while you are under debt review. It is removed after you complete the process and receive a Clearance Certificate.

Can I still use my credit cards?

No. You cannot take on new credit while under debt review.

Can creditors still contact me?

Your debt counsellor communicates with your creditors on your behalf. Once accepted into debt review and while complying with the process, creditors should follow the legal process set out in the National Credit Act.

How long does debt review last?

The duration depends on your total debt and your repayment plan. Your debt counsellor will help you work towards becoming debt free as quickly as possible.

Can I leave debt review?

Debt review can only be exited in accordance with the National Credit Act. Your debt counsellor will explain the available options based on your circumstances.